Analytics regarding Text Messaging/SMS
We need an analytics report for SMS messaging
Sean
shared this idea
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Paula
commented
This is very important for our company, many of our agents use texts to communicate with drivers, customers and dispatchers. We need to be able to see how many texts are sent by each agent and trace what times are the busiest
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Michael
commented
need for cost
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Mohammed
commented
This is a must have feature just like how there is detailed call log, need sms/text log and analytics as well
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Jaimie
commented
100% Critical for an OMNICHANNEL platform
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Aaron
commented
SMS messaging is a critical aspect of our communication with customers. We absolutely need analytics/metrics on this data.
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Jon
commented
It is a bit surprising that SMS analytics are not already available for RC. I found a forum post indicating that this was in development as a feature request over a year ago.
https://community.ringcentral.com/developer-platform-apis-and-integrations-5/sms-analytics-7579
Please consider this feature request.