Analytics regarding Text Messaging/SMS
We need an analytics report for SMS messaging
25
votes
Sean
shared this idea
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Mohammed
commented
This is a must have feature just like how there is detailed call log, need sms/text log and analytics as well
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Jaimie
commented
100% Critical for an OMNICHANNEL platform
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Aaron
commented
SMS messaging is a critical aspect of our communication with customers. We absolutely need analytics/metrics on this data.
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Jon
commented
It is a bit surprising that SMS analytics are not already available for RC. I found a forum post indicating that this was in development as a feature request over a year ago.
https://community.ringcentral.com/developer-platform-apis-and-integrations-5/sms-analytics-7579
Please consider this feature request.