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  1. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes

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    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Renee supported this idea  · 

  2. SMS Monitoring

    38 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Renee commented  · 

    It is critical for our office to have central texting that all employees can send from and respond to from the main phone number as the caller ID. We would hope that we could tag who sent it and/or tag who responded to the customer.

    Renee supported this idea  ·