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1. Shared SMS were multiple users can receive and send SMS on specific number

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   142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   Renee supported this idea  ·  Sep 13, 2024

2. SMS Monitoring

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Renee commented  ·  Sep 13, 2024  ·  Edit…  ·  Delete…

   It is critical for our office to have central texting that all employees can send from and respond to from the main phone number as the caller ID. We would hope that we could tag who sent it and/or tag who responded to the customer.

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   Renee supported this idea  ·  Sep 13, 2024