SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
Sherwin
shared this idea
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Alix
commented
This would be an incredible tool to help our company ensure that it remains compliant with regulations as they pertain to SMS messages. Compliance officers could exercise oversights on contents of text messages being exchanged from company's extensions/accounts.
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Pete
commented
This would be extremely helpful to see what is getting sent out to and received from our clients.
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Rick
commented
The ability to monitor incoming and outgoing SMS messages on all users is needed. We want to be able to monitor and check quality of SMS messages between our staff and customers.
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Renee
commented
It is critical for our office to have central texting that all employees can send from and respond to from the main phone number as the caller ID. We would hope that we could tag who sent it and/or tag who responded to the customer.
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In-Home Care
commented
All text problems solved if we can have users see the same number and text and call from the same number!!