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Settings and activity

5 results found

  1. Add the option to export AI notes and transcripts through the admin portal

    37 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Mark supported this idea  · 

  2. The ability to see all user AI Call Notes

    18 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Mark supported this idea  · 

  3. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    13 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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  4. Disable "AI is taking notes" when on call

    166 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    An error occurred while saving the comment
    Mark commented  · 

    We already say we are recording earlier in the call and this is just another unneeded one.

    Mark supported this idea  · 

  5. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    86 votes

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    Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Mark supported this idea  ·