We need the ability to completely disable the AI note taker

Please Disable "AI is taking notes''!!!!!!@!!!!

it's filled that something is not working well when I'm talking to a client and during our talk something overlaps our conversation. and the client asking if there is anyone 3rd in this conversation. this making so much problem and its needs to be removed!!!

Really need to have the option to turn off the announcment. It interupts the greetign of the person answering the phone and is off putting to clients.

My 2 cents here. This is causing our customers to think we are spam callers, which is understandable given how bad spam calls have gotten in recent times. I would also likely hang up immediately if the first thing I hear is some robotic voice saying "AI is taking notes". I've had to call back a customer and practically yell frantically "WAIT WAIT DON'T HANG UP THIS IS A PERSON THIS IS NOT A SCAM CALL". I can't imagine how this was so overlooked.

We really need this feature corrected.

Any update on this ? .... we're 3 into this being a problem without an status update.

Surely you can simply turn the feature off completely and leave it at the discretion of the company to notify people to stay in compliance if required in that country / state.

I noticed that there is now an option, at the company level, to replace the recorded message. I replaced the messages with a second of silence but the normal message still plays.

We are having the same issue. However, it's only on specific lines not all.

any day now ring central turn this feature off

This is critical and the customers are weirded out about the notification. This needs to happen asap. Its sad we even have to have a discussion about this feature. If we can change the Call recording notification this should also be possible.

This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.

This needs to happen ASAP, just started with Ring Central and this is beyond frustrating, Every time I say hello I get interrupted by an Automated Voice stating AI is taking notes. It already says the calls being recorded. And it disrupts the flow of a call. If for some reason it 100% without a doubt has to be stated (which I dont think it does) then state it to them before the call actually connects.

Team RC -- anything new on this?

Yes need to turn off "AI is Taking Notes". Scaring away customers. I have a hearing disability and this helps me manage my business.

Please hurry. What a horrible user experience!

This is negatively impacting our business - we want the ability to use the AI, but have turned this off as an org because we lack the option to turn off this announcement. We were not notified this would be a forced add to use this feature and need it addressed asap.

Hi Jessica, any idea as to when we can get an update on this? I recently joined RingCentral and would like to continue, but need to know if there’s a resolution. Thank you!

The AI announcement is disruptive to callers.
I’ve had 2 clients who refused to continue the call because they felt uncomfortable being recorded. End result, I lost 2 potential clients over this. However, the AI take notes tools is amazing!! I wish you had an option to enable or disable the announcement and still keep the AI take notes feature. It saves a lot of time but I also don’t want to continue losing clients over this announcement. I hope this gets corrected sooner than later.

Yes, it interrupts our initial conversation. I understand there are some laws about this but can you make it the customer's responsibility?

If not, can you offer the option of AI summary only and not transcript and you delete the audio you used to create the summary after the summary is created? This way no human is hearing the recording, and I don't see a conversation summary as something that needs to be notified.