Settings and activity

4 results found

1. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   52 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Helen supported this idea  ·  Jul 11, 2024
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   Helen commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

   I also want to know missed calls that were inbound, not including the missed calls that were picked up and transferred and missed.

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2. Performance report align with user call logs

   100 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Helen supported this idea  ·  Jul 11, 2024

3. Adding a "country" filter in analytics portal

   20 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Helen supported this idea  ·  Jul 11, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   679 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Helen supported this idea  ·  Jul 11, 2024