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  1. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    39 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Helen supported this idea  · 
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    Helen commented  · 

    I also want to know missed calls that were inbound, not including the missed calls that were picked up and transferred and missed.

  2. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  3. Adding a "country" filter in analytics portal

    19 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Helen supported this idea  ·