← RingCentral Ideas

Settings and activity

4 results found

  1. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    29 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Helen supported this idea  · 
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    Helen commented  · 

    I also want to know missed calls that were inbound, not including the missed calls that were picked up and transferred and missed.

  2. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Helen supported this idea  · 

  3. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Helen supported this idea  · 

  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Helen supported this idea  ·