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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    456 votes

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    Future Consideration  ·  65 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mac commented  · 

    Please put this at the top of your dev list, RC. The inability to report on these very key KPIs and statuses is mind-blowing for a platform the size of RingCentral. Thank you!

    Mac supported this idea  · 

  2. DND Reporting

    24 votes

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    6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mac commented  · 

    This NEEDS to be implemented into RC's Analytics and reporting. They have the data, they must give us the means to view and download this data.

    Our current workaround is via Geckoboard, which we use to view many of our metrics throughout the organization. They somehow have DND status (real-time) as part of their library of RC metrics that they can pull from RC and display.

    If Geckoboard can pull the data from RC, then surely RC can give us the real-time DND status of each user and the user DND history.

    Mac supported this idea  ·