Skip to content
← RingCentral Ideas

Settings and activity

2 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Mac commented  · 

    Please put this at the top of your dev list, RC. The inability to report on these very key KPIs and statuses is mind-blowing for a platform the size of RingCentral. Thank you!

    Mac supported this idea  · 

  2. DND Reporting

    26 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Mac commented  · 

    This NEEDS to be implemented into RC's Analytics and reporting. They have the data, they must give us the means to view and download this data.

    Our current workaround is via Geckoboard, which we use to view many of our metrics throughout the organization. They somehow have DND status (real-time) as part of their library of RC metrics that they can pull from RC and display.

    If Geckoboard can pull the data from RC, then surely RC can give us the real-time DND status of each user and the user DND history.

    Mac supported this idea  ·