Settings and activity
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468 votes
An error occurred while saving the comment Mac supported this idea · -
25 votes
An error occurred while saving the comment Mac commentedThis NEEDS to be implemented into RC's Analytics and reporting. They have the data, they must give us the means to view and download this data.
Our current workaround is via Geckoboard, which we use to view many of our metrics throughout the organization. They somehow have DND status (real-time) as part of their library of RC metrics that they can pull from RC and display.
If Geckoboard can pull the data from RC, then surely RC can give us the real-time DND status of each user and the user DND history.
Mac supported this idea ·
Please put this at the top of your dev list, RC. The inability to report on these very key KPIs and statuses is mind-blowing for a platform the size of RingCentral. Thank you!