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  1. Disable "AI is taking notes" when on call

    186 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

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    Happy Play commented  · 

    THIS IS CRITICAL PLEASE!!!!

    Happy Play supported this idea  · 

  2. adjust how AI notes summarize calls

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now live in your account.


    Account -> Admin Settings ->. ... -> Templates.


    In the templates section, you can customize summary for each template


    You can customize the summary template, including the ability to summarize it in 1st person.


    You can find the relevant section in the attached screenshot

    Happy Play supported this idea  ·