Settings and activity

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1. Opt Out Message should be enabled by default

   14 votes

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   New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Katy commented  ·  Nov 26, 2024  ·  Edit…  ·  Delete…

   Wow, this was first reported over 3 years ago and still hasn't been completed. Ring Central, what's up? Why is this not available. Our students use SMS to communicate with our patients and seeing the analytics is critical to track usage. Please let us know an ETA.

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   Katy supported this idea  ·  Nov 26, 2024