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  1. Hot Desk Phone: Selecting a number to assign to the phone.

    6 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Brian commented  · 

    Agreed above, you should be able to choose an area code or at least it should pull the area code from the area code of the emergency location selected. Also you should be able to assign one of your available inventory numbers to a hot desk phone from the admin portal.

    Brian supported this idea  · 

  2. Option to include IVR Menus within the Company Directory

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Brian commented  · 

    Just migrated from Mitel Cloud and came here to suggest this. In Mitel you could include an IVR Menu in the Company Directory. Echoing the comment above, there should be a checkbox like there is in Call Queue, Message Only Ext, etc.. in the IVR menu settings to include in Company Directory so a user can transfer a caller directly to the IVR Menu by name. Instead you have to do a workaround of making a Video Pro user that is visible in the directory for the sole purpose of sending that extension to the IVR.

    Brian supported this idea  ·