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768 votesUnder Review ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This function is supported by our Beetexting integration today! Learn more here: https://www.ringcentral.com/apps/beetexting.
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While I appreciate that RC responded, pushing this off or suggesting a separate paid integration isn't helpful.
I was shocked to discover that my staff, for whom I pay for each to have a separate RC license, cannot see texts to our main number. That isn't acceptable.
Having a single integrated call/text/video platform with click-to-call is why I chose RC years ago and why I've stayed despite what feels a higher price tag than alternatives (6 figures / year vs. say having a $12/mo VOIP line or something).
I do not run a call center where it makes sense to pay thousands a year for a texting add-on (no joke, that is what your recommended integration costs).
Like many (if not most) small businesses, we simply need our small team to communicate with our clients/customers. RC, please consider your small business customers. They want to stay with you so long as you provide the services they need for a fair all-in price.