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  1. Shared SMS were multiple users can receive and send SMS on specific number

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Attorney commented  · 

    While I appreciate that RC responded, pushing this off or suggesting a separate paid integration isn't helpful.

    I was shocked to discover that my staff, for whom I pay for each to have a separate RC license, cannot see texts to our main number. That isn't acceptable.

    Having a single integrated call/text/video platform with click-to-call is why I chose RC years ago and why I've stayed despite what feels a higher price tag than alternatives (6 figures / year vs. say having a $12/mo VOIP line or something).

    I do not run a call center where it makes sense to pay thousands a year for a texting add-on (no joke, that is what your recommended integration costs).

    Like many (if not most) small businesses, we simply need our small team to communicate with our clients/customers. RC, please consider your small business customers. They want to stay with you so long as you provide the services they need for a fair all-in price.

    Attorney supported this idea  ·