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  1. Shared SMS were multiple users can receive and send SMS on specific number

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    165 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Attorney commented  · 

    While I appreciate that RC responded, pushing this off or suggesting a separate paid integration isn't helpful.

    I was shocked to discover that my staff, for whom I pay for each to have a separate RC license, cannot see texts to our main number. That isn't acceptable.

    Having a single integrated call/text/video platform with click-to-call is why I chose RC years ago and why I've stayed despite what feels a higher price tag than alternatives (6 figures / year vs. say having a $12/mo VOIP line or something).

    I do not run a call center where it makes sense to pay thousands a year for a texting add-on (no joke, that is what your recommended integration costs).

    Like many (if not most) small businesses, we simply need our small team to communicate with our clients/customers. RC, please consider your small business customers. They want to stay with you so long as you provide the services they need for a fair all-in price.

    Attorney supported this idea  ·