My organization has the same complaint and we are also coming from Mitel's unfortunately discontinued Mitel Connect product which had this feature in their desktop application/softphone. It worked extremely well and was really convenient, especially for our receptionist.
My organization has the same complaint and we are also coming from Mitel's unfortunately discontinued Mitel Connect product which had this feature in their desktop application/softphone. It worked extremely well and was really convenient, especially for our receptionist.