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18 results found

  1. Call back operation hours - preventing next working day call backs

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    James shared this idea  · 

  2. Push Notification

    4 votes

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    New  ·  3 comments  ·  RingCX » AI quality management  ·  Admin →
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  3. Outbound WhatsApp within RCX agent UI

    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    James supported this idea  · 

  4. OFCOM compliant Proactive and Predictive Dialler

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    James supported this idea  · 

  5. Dashboard for agents in RingCX | Agent platform.

    50 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    James supported this idea  · 

  6. Improvement with the CX queue voicemail options.

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    James supported this idea  · 

  7. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. RingCX - Option not to count outbound queue calls within inbound reporting stats

    28 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    James supported this idea  · 

  9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    James supported this idea  · 

  10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    25 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    James supported this idea  · 

  11. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    James commented  · 

    Adding a slicker solution for calls on here would also be really appreciated.

    An effort to maximise quality survey responses by how it is positioned at the end of the call automatically with improved reporting.

  12. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    James supported this idea  · 

  13. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    James supported this idea  · 

  14. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    James supported this idea  · 

  15. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  16. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    James supported this idea  · 

  17. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  18. dashboards data refresh time

    61 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    James supported this idea  ·