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8 results found

  1. RingCX - Survey report

    25 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 
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    James commented  · 

    Adding a slicker solution for calls on here would also be really appreciated.

    An effort to maximise quality survey responses by how it is positioned at the end of the call automatically with improved reporting.

  2. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Ability to cancel or extend after call wrap

    34 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. System schedules accessible via Queues, channels, IVR

    16 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  6. Ability to see if someone is having calls forwarded TO them

    18 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  7. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    32 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    James supported this idea  · 

  8. dashboards data refresh time

    44 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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