← RingCentral Ideas

Settings and activity

18 results found

  1. Call back operation hours - preventing next working day call backs

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James shared this idea  · 

  2. Push Notification

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  3. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  4. OFCOM compliant Proactive and Predictive Dialler

    20 votes
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    James supported this idea  · 

  5. Dashboard for agents in RingCX | Agent platform.

    15 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  6. Improvement with the CX queue voicemail options.

    11 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  7. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  8. RingCX - Option not to count outbound queue calls within inbound reporting stats

    19 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    91 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  11. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 
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    James commented  · 

    Adding a slicker solution for calls on here would also be really appreciated.

    An effort to maximise quality survey responses by how it is positioned at the end of the call automatically with improved reporting.

  12. Call journey report for RCX

    36 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  13. RingCX Call Details "Call Termination by Agent or Caller"

    46 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  14. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  · 

  15. System schedules accessible via Queues, channels, IVR

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    James supported this idea  · 

  16. Ability to see if someone is having calls forwarded TO them

    19 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    James supported this idea  · 

  17. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    32 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    James supported this idea  · 

  18. dashboards data refresh time

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James supported this idea  ·