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  1. On-hold Indicator to Remind User a Caller is on Hold in Softphone App

    36 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lenora commented  · 

    This will help to remind us when to check in with our insureds

    Lenora supported this idea  · 

  2. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    38 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Lenora commented  · 

    I think this will be very helpful we won't have to notify the team leads of refused calls

    Lenora supported this idea  ·