On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
35
votes
Denise
shared this idea
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Brandon
commented
I have used this in the past. This would be very helpful for new personnel in training. It may tend to be annoying for the more seasoned reps.
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Lenora
commented
This will help to remind us when to check in with our insureds