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  1. Shared SMS were multiple users can receive and send SMS on specific number

    720 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Armin commented  · 

    Jessica
    When is this going to be released thru RC so you don’t have small businesses paying an additional $20-39 per user to subscribe to beetexting. It was promised many times and yet to deliver. Does the VP of product development have any answers?

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    Armin commented  · 

    @gurpreet you mentioned bee texting but that’s not what this ticket is about.
    RC product manager should provide the 650+ commmets an answer if this is being delivered thru RC vs a TPA.
    It’s been promised for a long time.
    Please update if this a Q4 release or if you’ve abandoned this feature so your customers can choose a different VOIP platform.

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    Armin commented  · 

    Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

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    Armin commented  · 

    Hi Jessica- Is there a more specific time frame this will be released ?

    Armin supported this idea  ·