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  1. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Rick commented  · 

    This has been scheduled for over 2 years and not completed. As soon as I have a little free time, I'm going to find our company a new VOIP provider. Others on here should do the same so they get the message.

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    Rick commented  · 

    Can you PLEASE provide another update since it is Q4 and this feature is still not live. Like many businesses on here, we are considering switching VOIP providers as this function is highly important to our business!!!

    Rick supported this idea  ·