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Settings and activity

2 results found

  1. This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alicia shared this idea  · 

  2. Admin Portal Timeout Control

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alicia supported this idea  · 
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    Alicia commented  · 

    totally agree w/Kevin...a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need it all work day 8-5pm. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I have access. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management from a supervisor's point of view, managing several RingCentral operators' performance on a daily basis. Please add such option to our settings & allow the manager to select the time length for that manager.