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  1. whisper that announces what number the customer dialled

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Kathy supported this idea  · 
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    Kathy commented  · 

    Callrail has the whisper feature for incoming calls, would be great if RC also has this feature.

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    657 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kathy commented  · 

    Do we have an update on this?

    Kathy supported this idea  ·