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    Michael commented  · 

    I would like to emphasize the critical importance of maintaining thorough and consistent communication with our clients. Effective communication is essential not only for fostering strong relationships but also for ensuring that we meet their needs and expectations.

    It is imperative that we retain a complete record of all correspondence with our clients. Should we fail to backtrack or reference previous messages, it could lead to misunderstandings, missed opportunities, and ultimately, a deterioration of trust. This is a serious concern that we must address proactively.

    Michael supported this idea  ·