I would like to emphasize the critical importance of maintaining thorough and consistent communication with our clients. Effective communication is essential not only for fostering strong relationships but also for ensuring that we meet their needs and expectations.

It is imperative that we retain a complete record of all correspondence with our clients. Should we fail to backtrack or reference previous messages, it could lead to misunderstandings, missed opportunities, and ultimately, a deterioration of trust. This is a serious concern that we must address proactively.

This is NOW WORKING

For those getting updates on this issue, as of 4/1/2024, this feature is now available in the web app (https://app.ringcentral.com/) not sure about desktop app or whatnot. Once you select messages, you you now have an added option to export.

Note: This is on a per customer basis, not (as far as I know so far) part of a bulk export. But honestly, I'll take what I can get.

I'm not sure when this was updated, but only w/in the last couple of weeks. If not working for you, do a forced reload of the page.

Than you, thank you , thank you to the RC Devs for finally getting this enabled.

We were told when we signed up all messages were able to be exported, specifically asked about this because we have otherwise backed-up our messages for 11+ years (many hundreds of thousands), today they told me they can only export internal chat... This is a major oversight on our part, and definitely RingCentral to not allow back-up of what is only simple text communications. Not to mention you cannot even change length of time SMS messages are held on server. This is a basic manipulation of very -small- amounts of data, that even Blackberry devices could do back in 2010. RingCentral, I hope you're ashamed!

Required to keep all communications with our clients in our CRM. Providing a Link to transfer the SMS communication string directly to our CRM or let us export it as a PDF file for attaching to the Client file would be a game changer!

Provide the ability to export text messages.

Please add the to export SMS threads. This is very important for keeping records of client communications.

The inability to export SMS makes business owners (RC's customers) liable for following instructions given by OUR customers. In the two years this has been under review, RC engineers / web designers have enabled changes to the UI and web app, making it prettier, but (as far as I can tell) adding zero to the functionality.PLEASE lake this a priority.By the way, we can already see the data in the web-app. We can select texts (one message at a time) and delete. But not copy, print or export. Again, PLEASE!

SMS export, please.

Need SMS export for legal reasons.

Needed for the communication between a patient and employee, for operations review.

Include SMS on export datahttps://ideas.ringcentral.com/ideas/CUSTCOM-I-3282

Need SMS export for legal reasons.

If a company is audited for legal or compliance purposes, the ability to export SMS text messages is required.

Have an option to Export SMS and check user extension SMS by super admin

I want to be able to export text messages to CSV file as well as the ability to print text messages to PDF file

Ensure the metadata log is also available as part of export, and messages sent from Company RC colleague from Text option should categorize as SMS instead of Glip.