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  1. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Andrew commented  · 

    Please provide a clear and accurate timeline for the implementation of shared SMS inboxes. It's disappointing that smaller VoIP competitors can offer this essential feature, while RC continues to delay its delivery.

    Suggesting a third-party plugin with added costs as a workaround is not an acceptable solution for our service team. A shared SMS inbox function should be a standard, included feature.

    Andrew supported this idea  ·