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  1. Shared SMS were multiple users can receive and send SMS on specific number

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    165 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Andrew commented  · 

    Please provide a clear and accurate timeline for the implementation of shared SMS inboxes. It's disappointing that smaller VoIP competitors can offer this essential feature, while RC continues to delay its delivery.

    Suggesting a third-party plugin with added costs as a workaround is not an acceptable solution for our service team. A shared SMS inbox function should be a standard, included feature.

    Andrew supported this idea  ·