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1. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

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   10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

   
   

   You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

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   Adam commented  ·  Apr 21, 2026  ·  Edit…  ·  Delete…

   We were using Shared Lines and logging into the old RC Phone App with the shared line phone number and password for texting. Unfortunately, the sunsetting of the RC Phone app has forced us to convert to Call Queues and designate one user for the Shared SMS Inbox with a couple of SMS Boosters per location. We lost MMS and email notifications of received texts. Currently exploring other alternatives.

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   Adam supported this idea  ·  Apr 21, 2026