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Phone & Messaging: SMS/Text

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Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).

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Dominique shared this idea  ·   ·  Report…  ·  Admin →
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  • Roseanne commented  ·   ·  Report

    This is critical. We need to send MMS so that there is an accurate log and time stamp for legal reasons. If we say we recommend "this product" and send a picture and then the customer purchases something else, we want to have the ability to go back in the history and look at the prior conversation. It is just common-sense business practice that this is essential to running a business when 90% of people communicate through texting.

  • Adam commented  ·   ·  Report

    We have the same issue. We can't send MMS from our main company number which we always used.