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Settings and activity

7 results found

  1. Export/Print Option for Monthly Coaching Insights in RingSense.

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    We've introduced a new report called development plan report. This report should give you the capability to export the monthly coaching insights data for all your agents.

    You can find more details here - https://support.ringcentral.com/article-v2/Using-reports-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Angel supported this idea  · 

  2. AI Conversation Expert/Ringsense - exportable reports

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Angel supported this idea  · 

  3. Coaching Page – Multi-Team View and Comparison (RingSense)

    16 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Angel supported this idea  · 

  4. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Angel supported this idea  · 

  5. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Angel supported this idea  · 

  6. Notify clients via email when service is down. Include a link or poll

    9 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Angel shared this idea  · 

  7. More Labels to Calls

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angel shared this idea  ·