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  1. Disable "AI is taking notes" when on call

    147 votes
    36 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Eric supported this idea  · 
    An error occurred while saving the comment
    Eric commented  · 

    My 2 cents here. This is causing our customers to think we are spam callers, which is understandable given how bad spam calls have gotten in recent times. I would also likely hang up immediately if the first thing I hear is some robotic voice saying "AI is taking notes". I've had to call back a customer and practically yell frantically "WAIT WAIT DON'T HANG UP THIS IS A PERSON THIS IS NOT A SCAM CALL". I can't imagine how this was so overlooked.