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1. Disable "AI is taking notes" when on call

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   26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

   Eric supported this idea  ·  Feb 12, 2025
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   Eric commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

   My 2 cents here. This is causing our customers to think we are spam callers, which is understandable given how bad spam calls have gotten in recent times. I would also likely hang up immediately if the first thing I hear is some robotic voice saying "AI is taking notes". I've had to call back a customer and practically yell frantically "WAIT WAIT DON'T HANG UP THIS IS A PERSON THIS IS NOT A SCAM CALL". I can't imagine how this was so overlooked.

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