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1. Disable accept queue call slide bar on some agents

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

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   James commented  ·  Aug 21, 2024  ·  Edit…  ·  Delete…

   I have a 26 agent account, and I need the ability to leave all of them on in the call queue without their ability to remove themselves. That way the calls can properly send in a rotating manner.

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   James supported this idea  ·  Aug 21, 2024