Settings and activity

4 results found

1. All SMS from RC (including voicemail notifications) should be included in a log.

   7 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

2. SMS Report LOG required.

   17 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

3. Analytics regarding Text Messaging/SMS

   41 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

4. Analytics regarding Text Messaging/SMS

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Emily commented  ·  Dec 10, 2024  ·  Edit…  ·  Delete…

   Needed, for sure!

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   Emily supported this idea  ·  Dec 10, 2024