Settings and activity

6 results found

1. All SMS from RC (including voicemail notifications) should be included in a log.

   7 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

2. SMS Report LOG required.

   16 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

3. Add SMS metrics to analytics reports

   23 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

4. Analytics regarding Text Messaging/SMS

   40 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 10, 2024

5. sms performance report

   68 votes

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   4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   This is coming in Business Analytics in late Q3, 2026.

   
   

   Performance Reports are legacy, and will pave their way to business analytics. All new reporting enhancements for RingEx will be in Business Analytics.

   Emily supported this idea  ·  Dec 10, 2024

6. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Emily commented  ·  Dec 10, 2024  ·  Edit…  ·  Delete…

   Needed, for sure!

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   Emily supported this idea  ·  Dec 10, 2024