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1. Enable a true DND presence sync

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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   Matt commented  ·  Sep 16, 2024  ·  Edit…  ·  Delete…

   We have just moved to a BT Cloud Work/Ring Central phone system and we too have lost functionality, in that to truly be DND, you have to enable this on the app. We have no synchronisation between physical devices and the apps.

   So from moving from our old phone system we have actually lost functionality which has had a big impact on our business.

   I truly hope that Ring Central and BT Cloud Work are able to implement this feature very soon.

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   Matt supported this idea  ·  Sep 16, 2024