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  1. Call waiting for queue calls

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Jenni commented  · 

    Please add the ability to have call waiting or call queues for ALL Ring Central numbers within an account. When I am on the line and have incoming calls (to our park numbers, not my assigned ring central number) I do not get notified of the call, cannot switch to it, and cannot use the hold/call waiting feature at all. This is EXTREMELY limiting, and if we had understood this, its possible we would not have switched from vonage. This is a critical feature that I need and have been told by Ring Central staff that it is not possible at this time.

    Jenni supported this idea  ·