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  1. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

    20 votes

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Dallen commented  · 

    This is a basic feature in the Genesys phone system. Switching has been a colossal letdown for Call Center. We need these basic features.

    Dallen supported this idea  · 

  2. RC app search by department

    51 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dallen commented  · 

    This needs to be a priority. Almost any other application will allow such searching and filtering of a search. I am very disappointed in switching from Genesys where this was a basic function.

    Dallen supported this idea  ·