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1. Disable "AI is taking notes" when on call

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   26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

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   Family commented  ·  Dec 3, 2024  ·  Edit…  ·  Delete…

   Hi Jessica, any idea as to when we can get an update on this? I recently joined RingCentral and would like to continue, but need to know if there’s a resolution. Thank you!

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   Family commented  ·  Dec 3, 2024  ·  Edit…  ·  Delete…

   The AI announcement is disruptive to callers.
   I’ve had 2 clients who refused to continue the call because they felt uncomfortable being recorded. End result, I lost 2 potential clients over this. However, the AI take notes tools is amazing!! I wish you had an option to enable or disable the announcement and still keep the AI take notes feature. It saves a lot of time but I also don’t want to continue losing clients over this announcement. I hope this gets corrected sooner than later.

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   Family supported this idea  ·  Dec 3, 2024