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  1. Disable Overall AI Assistant

    29 votes

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    New  ·  10 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Erin commented  · 

    This did not work to turn it off in CX. Anyone figure that part out yet?

  2. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.


    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls


    eg: Show me calls with disposition as disconnected.


    You can find additional details in the attached screenshots

    Erin supported this idea  ·