143 results found
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Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
7 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
6 votes -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
27 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
2 votes -
Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
2 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
2 votes -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
3 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
18 votes -
Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers
We are requesting a feature that allows admins (and optionally end-users) to view a real-time, exportable list of all countries and specific phone numbers that can be dialed from our RingCentral account. This list must include standard allowed international destinations as well as specific numbers added via the Whitelist-Customer-Agreement.
2 votes -
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
1 vote -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
8 votes -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote
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