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Phone & Messaging

Phone & Messaging

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29 results found

  1. Add an option to automatically block calls if marked as spam

    4 votes

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  2. RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:

    Arial
    Comic Sans
    Verdana
    Helvetica
    Tahoma
    Century Gothic
    Trebuchet
    Calibri

    In addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.

    5 votes

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  3. We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.

    2 votes

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  4. 2 votes

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  5. Have a standard user to toggle to specific call queue they are member of and not just the general call queue.

    4 votes

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  6. The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.

    3 votes

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  7. It would be nice to have a feature that lets you view all the call history and all the sms for all extensions in the app apart from the admin portal so we could be more efficient in managing all our reports

    2 votes

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  8. Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading

    3 votes

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  9. Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.

    2 votes

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  10. Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.

    2 votes

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  11. Allow RingCentral admins to see where voicemail emails are coming from by showing the IP address. This helps them keep an eye on security and fix any issues faster. They can control who sees this info and get alerts for any suspicious activity. Also, make it easy to connect with other security systems for better protection. This update gives admins more control, helps them stay on top of security, and makes it simpler to manage any problems that come up with voicemail emails.

    2 votes

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  12. The ability to Send Text Messages using car hands free systems. Users universally have a problem with sending Text Messages via car hands free systems. It does not seem to matter regarding the car OEM or using an Apple or Android phone. We do not have any problems receiving text messages however we cannot respond to that message or start a new one using the car hands free system. I suspect this has more to deal with the Apple and Android mobile app rather than the car system since regular carrier SMS messages are processed with no problems. Thank you.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  14. Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  15. After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.

    We have visually impaired employees and it's really hard for them to see this.

    See attached screenshot.
    1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
    2.) It used to be a different icon before (Highlighted in yellow)

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  16. Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.

    2 votes

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  17. SS should be available regardless of the plan that they have

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  18. To have the option to view on the application if missed call from the call queue has been contacted by a different extension

    2 votes

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  19. As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  20. It's convenient if we do have the option to upload/add contacts in bulk on the RingCentral app

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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