178 results found
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Summarized all calls received per day
Ability to view the AI call summary in all users and their calls per day
6 votes -
Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups
Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:
Message-only extensions
Call queues
Shared voicemail groups or other group mailboxesCurrent Behavior:
The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.Requested Enhancement:
Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.Business Justification:
Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user…8 votes -
7 votes
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International SMS for RingCentral AU
International SMS for RingCentral AU ACCOUNT.
1 vote -
Ability of the Admin to switch to other user account in RC app and admin portal
Ability of the Admin to switch to other user account in RC app and admin portal . In that way she/she can view/Access/Control such user easily
In that way , there's no need for the super admin to log out on her account .
2 votes -
Ability to Access and Update Firmware for Poly Edge 450/550 Series Publicly
Customer Request:
The customer is requesting the ability to access and download newer firmware versions for their Poly Edge 450/550 series desk phones, rather than having to wait for RingCentral's firmware certification and deployment process.Current Issue:
The customer is currently using firmware version 8.4.1.0068 and reports an issue involving PoE and DHCP errors, which can cause the phones to go offline.The customer is aware that Poly has released firmware version 8.5.0, which reportedly includes a fix for the PoE/DHCP-related issue. They would like to know whether RingCentral will deploy this firmware and, if so, when it will become…
2 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
4 votes -
Live Management of Call Transcripts During Active Calls
Enable designated call monitors or supervisors to view and manage call transcripts, including real-time translations, while a call is still in progress.
3 votes -
Granular Time Scheduling for Call Queues and Business Hours (Non-15-Minute Intervals)
Current Behavior: Time-based routing and business hours are restricted to strict 15-minute intervals (e.g., :00, :15, :30, :45).
Requested Behavior: Allow administrators to input specific, granular minutes (e.g., 16:48) for call queue schedules, holiday routing, and advanced after-hours rules.
The Problem: The client operates on non-standard shift times, specifically requiring their after-hours call queue rules to trigger precisely at 16:48 CDT. Because the platform forces 15-minute increments, they are left with a gap where calls either route to daytime agents who have already clocked out, or force agents to manually log out of queues to avoid missed call penalties.
The…
4 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
8 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.3 votes -
Conference call
Customer would like to have a setup where only the two users can receive the incoming calls. When a call comes in, both users should be connected to the same call simultaneously, similar to a conference call setup.
2 votes -
Customization of Voicemail-to-Email Notification Template
Request Type: Feature Request / Template Customization
To have the ability to remove or customize specific default text strings within the automated voicemail notification emails. Specifically, we want to remove the standard directional line:"To listen to this message, open the attachment or login to your RingCentral account by clicking here."
Proposed Solution / Functionality
Provide an option within the RingCentral Admin Portal (Settings > Notifications > Email Templates) to either:Toggle on/off the default instructional text and login hyperlink.
Fully edit the text body of the voicemail-to-email notification template using basic variables (e.g., {SenderName}, {MessageLength}).
3 votes -
Auto-Purge Schedule for the "Deleted Items" Folder
Please add a user-level setting that automatically empties the "Deleted Items" folder on a regular schedule (e.g., daily, weekly, or after items have been in the folder for 30 days).
Currently, when I delete an item (voicemail, fax, or message) within the RingCentral app, it is simply moved to the Deleted Items folder. To permanently purge these files, I am forced to leave the app, log into service.ringcentral.com on a web browser, navigate to my messages, and manually empty the trash.
Value / Benefit:
Improves User Experience: Eliminates the redundant step of logging into the web portal just to permanently…
2 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Session Border Controller feature in the admin portal
Session Border Controller feature in the admin portal.
Add a feature that provides access to session border control or a similar tool to see what is going on when a fax is failing to send or receive. If we could see logs on a test fax, then I believe we could see if there is an issue with our ATA codec settings or if the source is from the machines on them.
1 vote -
Please add the ability to display the original external caller’s name and phone number for calls placed in a Park Location.
Currently, Park Location keys—shown through Presence on desk phones or HUD in the RingCentral app—only indicate whether the park slot is busy or idle. The original caller ID is not forwarded or displayed while the call is parked. When another user retrieves the call, the Park Location identity may be displayed instead of the original caller’s information.
Requested Enhancement:
Preserve and display the original external caller ID:- While the call is parked on a Presence or HUD key
- When the parked call is retrieved by another extension
- In both the RingCentral app and supported desk phones
Business Benefit:
Displaying the…1 vote -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
7 votes
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