150 results found
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Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
6 votes -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
29 votes -
Option for Admin to Delete Message for All Users
Option for Admin to delete messages for all users instead of having to log in on the extension
2 votes -
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
2 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
2 votes -
Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
2 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
2 votes -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
3 votes -
Seperate storage of voicemail depending to phone number in 1 user extension
have a seperate storage of voicemail depending to phone number in 1 user ext
1 vote -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
1 vote -
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
1 vote -
BT Feature Request: Allow BTCW direct number to receive 2FA
Details : Currently, 2FA can only be received by email or the authenticator app but it will be convenient if it would be
Expected Behavior: to have the option to use the direct number for 2FA code retrieval
Brand : BT Business
Similar feature request was created for RC
1 vote -
check where a fax is sent from
The customer need to generate a report for their company that includes all numbers that they faxed documents from. When they checked the call log and filter by outgoing faxes, the "From" column is empty, and they would like to get this information.
1 vote
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