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115 results found

  1. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    24 votes
    New  ·  6 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  2. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
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  3. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    17 votes
    New  ·  2 comments  ·  Accessibility  ·  Admin →
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  4. Ability to prevent calling blocked numbers

    Ability to prevent calling blocked numbers.
    Option to block outbound for blocked numbers.

    If I block the number on super admin itself we are able to make calls to same number
    we are using other cloud dialer while we blocked the number we cannot make dial
    but I don't know why Ringcentral don't have options

    8 votes
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  5. Closed captions in video attachments / video player

    As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Disable custom schedules for users

    Ability to disable the custom schedules for Users.

    Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.

    2 votes
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  7. Use SSO in combination with Multi-Factor Authentication

    Use SSO in combination with Multi-Factor Authentication

    2 votes
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  8. RingCentral AI Integration with Zoho CRM

    RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.

    Requested Features:

    Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.

    Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.

    Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Downloading AI Transcript in Bulk

    Ability to download AI Transcript in Bulk

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

    Request Summary:
    The customer would like the ability to display both the Engagement score and the Scorecard score simultaneously in the Interactions view within RingSense.

    Current Limitation:
    At present, the “Score” column in the Interactions view only supports displaying either Engagement or Scorecard, but not both at the same time. This limitation requires users to toggle between views, resulting in a fragmented user experience.

    Customer Need:
    The ability to view both scores side by side is important for teams analyzing call quality and agent performance comprehensively. Engagement provides insight into customer interaction levels, while the Scorecard reflects adherence to evaluation…

    2 votes
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  11. Passkey Support

    Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.

    1 vote
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  12. Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone

    Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones

    1 vote
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  13. Main Number as the texting ID for multiple users

    for multiple extensions to use main number as their text id

    8 votes
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  14. Allow Direct Number Assignment to reach the Dial By Name Directory

    Hello!

    Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  15. voicemail drag and drop

    Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    6 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  16. Disable free accounts on specific domains

    Admins want to block their users from creating a free account using their company email address.

    10 votes
    New  ·  4 comments  ·  Accessibility  ·  Admin →
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  17. Presence sync with Microsoft teams sign in multiple tenants

    The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. Option to manually switch service

    When RC App is having intermittent connection issues, provide an option to manually switch servers, allowing users to connect to a different cellular service during service disruptions.

    1 vote
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  19. Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.

    For Two-factor authentication (2FA), if a user successfully logs in with password and 2FA and this same user closes the browser, once the same browser is re opened for the Admin Portal, it will not prompt the log in and 2FA instead it will fully log in the user. Please have it so Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.

    2 votes
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  20. Bulk Enable Use Email to Log In

    Requesting a bulk template to enable using email to log in. This would save time rather than going to each user's extension.

    2 votes
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