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96 results found

  1. We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    20 votes

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  2. Few of the customers are requesting to disable overall AI assistant.

    12 votes

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  3. Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    11 votes

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  4. Ability to prevent calling blocked numbers.
    Option to block outbound for blocked numbers.

    If I block the number on super admin itself we are able to make calls to same number
    we are using other cloud dialer while we blocked the number we cannot make dial
    but I don't know why Ringcentral don't have options

    3 votes

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  5. Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    4 votes

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  6. I need the employees' personal RingCentral passwords.

    3 votes

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  7. for multiple extensions to use main number as their text id

    5 votes

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  8. Hello!

    Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?

    3 votes

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  9. Custom Roles:
    Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.

    2 votes

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  10. The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.

    3 votes

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  11. the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…

    2 votes

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  12. Assign a specific IP address to a user

    1 vote

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  13. The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.

    2 votes

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  14. It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential

    1 vote

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  15. Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.

    2 votes

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  16. For All Users and new added user extension, Ability to turn the user access for user call ahndling

    2 votes

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  17. The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.

    2 votes

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  18. I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote

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  19. Ability to use one email to activate multiple user/extension

    Is there a way I can use the same email for 2 users

    2 votes

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  20. Summary:
    Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
    Benefits:
    Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
    Cost Optimization: Organizations could…

    9 votes

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