169 results found
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7 votes
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Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups
Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:
Message-only extensions
Call queues
Shared voicemail groups or other group mailboxesCurrent Behavior:
The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.Requested Enhancement:
Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.Business Justification:
Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user…5 votes -
Granular Time Scheduling for Call Queues and Business Hours (Non-15-Minute Intervals)
Current Behavior: Time-based routing and business hours are restricted to strict 15-minute intervals (e.g., :00, :15, :30, :45).
Requested Behavior: Allow administrators to input specific, granular minutes (e.g., 16:48) for call queue schedules, holiday routing, and advanced after-hours rules.
The Problem: The client operates on non-standard shift times, specifically requiring their after-hours call queue rules to trigger precisely at 16:48 CDT. Because the platform forces 15-minute increments, they are left with a gap where calls either route to daytime agents who have already clocked out, or force agents to manually log out of queues to avoid missed call penalties.
The…
4 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Auto-Purge Schedule for the "Deleted Items" Folder
Please add a user-level setting that automatically empties the "Deleted Items" folder on a regular schedule (e.g., daily, weekly, or after items have been in the folder for 30 days).
Currently, when I delete an item (voicemail, fax, or message) within the RingCentral app, it is simply moved to the Deleted Items folder. To permanently purge these files, I am forced to leave the app, log into service.ringcentral.com on a web browser, navigate to my messages, and manually empty the trash.
Value / Benefit:
Improves User Experience: Eliminates the redundant step of logging into the web portal just to permanently…
2 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
7 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
3 votes -
Live Management of Call Transcripts During Active Calls
Enable designated call monitors or supervisors to view and manage call transcripts, including real-time translations, while a call is still in progress.
2 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.2 votes -
Customization of Voicemail-to-Email Notification Template
Request Type: Feature Request / Template Customization
To have the ability to remove or customize specific default text strings within the automated voicemail notification emails. Specifically, we want to remove the standard directional line:"To listen to this message, open the attachment or login to your RingCentral account by clicking here."
Proposed Solution / Functionality
Provide an option within the RingCentral Admin Portal (Settings > Notifications > Email Templates) to either:Toggle on/off the default instructional text and login hyperlink.
Fully edit the text body of the voicemail-to-email notification template using basic variables (e.g., {SenderName}, {MessageLength}).
2 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
6 votes -
Pin for international calling access
This would give access to a user to allow this as a code they can enter to dial internationally so they can dial from any phone but if a user who dose not have the code it will not allow them to dial internationally.
this would let a user dial international from any phone with the code but it will add security from anyone walking up to the specific users phone who can dial internationally since they will still need the code to do it.
2 votes -
Regionally correct verbiage for the # symbol (English AU)
English AU prompt from "Pound" to "Hash" for the # symbol should be considered updating
2 votes -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
24 votes -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
Add Reply All feature for voicemail when sent to multiple recipients
Adding to the Voicemail feature for Physical phone, RC App and Mobile app the ability to "Reply all" when a voicemail is being sent to multiple recipient. This would be easier than having a voicemail distribution list.
2 votes -
Add API and Reporting Indicator for Carrier-Masked / Altered Caller IDs
Introduce a metadata field, flag, or indicator within the API response payload (e.g., Call Log API, RingCX API) and exported Analytics reports that identifies if a Caller ID/ANI is:
The original caller phone number provided by the originating carrier, OR
A suspected masked/replaced number applied during the telecom routing process (based on known SIP header metadata or gateway routing patterns).
Business Impact:
Implementing this flag would significantly improve data accuracy for enterprise customers, allowing them to accurately filter out masked gateway numbers in their reporting and prevent their CRMs from logging fake/unreachable numbers to customer profiles.1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes
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