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2 results found

  1. automatic call recording announcement per extensions or queue

    25 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Customer commented  · 

    It is a state Law that the announcement MUST played for call recordings. This feature does not work when call is transferred or auto-receptionist is played on the other side. By the time the call is responded existing announcement is already had been played and the other party does not hear the announcement.

    Customer supported this idea  · 

  2. Call Recording. (Hold time is not being included on the recording)

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Customer commented  · 

    Why is it taking time to resolve this issue? This is very frustrating