Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
4
votes
Joshua
shared this idea
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Richard
commented
It's very disappointing that it can't be solved now.
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Filipe
commented
There's no other way to check the length of a call in case of a customer complaint so this feature is essential to ensure a good customer journey.