Skip to content
← RingCentral Ideas

Settings and activity

2 results found

  1. KPI tracking for time a user is available in a queue

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ron commented  · 

    Please add this KPI

    Ron supported this idea  · 

  2. Hourly Report on Analytics

    15 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ron commented  · 

    The only way I see to get hour by hour call volume is on a single day report. It would be great to run a report of a date range and see call volumes for each hour of our workday.

    Ron supported this idea  ·