Settings and activity

4 results found

1. Negative Tracker Alert

   9 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

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   Lisa commented  ·  Nov 11, 2025  ·  Edit…  ·  Delete…

   Can we add a proactive tracking alert? For example, if the AI captures a new issue or repeat issue, it will send an alert. This will help managers get ahead of problems.

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   Lisa supported this idea  ·  Nov 11, 2025

2. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Nov 11, 2025

3. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

   8 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Nov 11, 2025

4. Add the option to export AI notes and transcripts through the admin portal

   37 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Nov 11, 2025  ·  Edit…  ·  Delete…

   This would be a great feature to aggregate and synthesize the data for VoC Optimization and improved Customer Experience.

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   Lisa supported this idea  ·  Nov 11, 2025