Settings and activity

12 results found

1. Integrate with ClickUp

   2 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Delete…  ·  Admin →
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   Parker shared this idea  ·  Nov 14, 2024

2. Ring Sense API Access

   21 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Parker supported this idea  ·  Nov 14, 2024

3. Share RingSense recording without having to first specify an email address

   8 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available

   Parker supported this idea  ·  Nov 14, 2024

4. Automated reports for RingSense managers

   38 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Parker supported this idea  ·  Nov 14, 2024

5. Calls processed in RingSense should display the Contact Name.

   12 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback.

   We've now implemented various advanced settings for Salesforce configuration.

   Advanced configuration settings for Salesforce include:

   • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
   • Choose priority list in case there are multiple matching records for the same phone number/email
   • Choose the behavior in case no matching record is found in CRM

   Please follow the instructions in the screenshot to update the relevant settings.

   Parker supported this idea  ·  Nov 14, 2024

6. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account.

   
   

   Head over to Admin Settings - Integrations - REX - Manage Integration

   
   

   There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

   Parker supported this idea  ·  Nov 14, 2024

7. RingCX custom notification sound option enhancements

   3 votes

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   Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Parker supported this idea  ·  Nov 14, 2024

8. AI automatic notification for marketing

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Parker supported this idea  ·  Nov 14, 2024

9. ability to skip to main part of the call by utilizing the call transcripts

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Parker supported this idea  ·  Nov 14, 2024

10. AI continue automatically after hold

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Parker supported this idea  ·  Nov 14, 2024

11. adjust how AI notes summarize calls

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now live in your account.

    
    

    Account -> Admin Settings ->. ... -> Templates.

    
    

    In the templates section, you can customize summary for each template

    
    

    You can customize the summary template, including the ability to summarize it in 1st person.

    
    

    You can find the relevant section in the attached screenshot

    Parker supported this idea  ·  Nov 14, 2024

12. automatically email recordings & transcripts

    20 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Parker supported this idea  ·  Nov 14, 2024