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3 results found

  1. Abandoned Calls details in Analytics Portal

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jonny commented  · 

    This would be very important information for anyone reporting a high volume of abandoned calls. In addition, the visibility of abandoned (park) would be very important information as well since we primarily use he park system for multiple lines.

    Jonny supported this idea  · 

  2. requesting to show number of caller on hold in HUD

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jonny supported this idea  · 

  3. KPI - Add average park time and target service level graph

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jonny shared this idea  ·