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  1. Disable "AI is taking notes" when on call

    135 votes

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    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

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    Jacob commented  · 

    This needs to happen ASAP, just started with Ring Central and this is beyond frustrating, Every time I say hello I get interrupted by an Automated Voice stating AI is taking notes. It already says the calls being recorded. And it disrupts the flow of a call. If for some reason it 100% without a doubt has to be stated (which I dont think it does) then state it to them before the call actually connects.

    Jacob supported this idea  ·