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47 results found

  1. Quality of Service (QoS) Portal for RingCX Calls

    66 votes

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    New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Andre supported this idea  · 

  2. Last Agent Routing with Outbound Dialer

    33 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  3. Add filter for Holiday 'Queue is Open' System Alerts

    81 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  4. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    58 votes

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    3 comments  ·  RingCX » Digital experience  ·  Admin →
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  5. Sync RingCentral Desktop Application With RingCX

    282 votes

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    Planned  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  6. Extension dialing between CX and EX

    126 votes

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    Future Consideration  ·  23 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Outbound Automatic Voicemail Drop

    249 votes

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    Future Consideration  ·  44 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Andre commented  · 

    I'm surprised this is something that has not been implemented yet, considering your competitors do this already and have been for sometime. I'm currently running a call center, and this feature would drastically save time and allow more productivity with this feature. Please implement this ASAP!!!

    Andre supported this idea  · 
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