Settings and activity

63 results found

1. Manually assign call back request to agents

   12 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

2. Ability to filter the number added in route properties for all workflows

   10 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

3. Chat Popout Window

   15 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

4. Function to Disable Extensions

   34 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

5. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

6. Transferring calls to RingEX Extensions via corporate directory

   63 votes

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   Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

7. INTERCEPT

   68 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

8. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   25 votes

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   New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

9. Ability to limit SMS channel selection when creating an outbound SMS message

   34 votes

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   Implemented  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

10. Real-Time Call Recording Availability for Compliance

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

11. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    20 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

12. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    18 votes

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    New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

13. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

14. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

15. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

16. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

17. transfer

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    70 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

18. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

19. Add filter for Holiday 'Queue is Open' System Alerts

    89 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

20. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    71 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Andre supported this idea  ·  Dec 4, 2025