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  1. Multiple integration webservice endpoints per event for a queue

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Steven shared this idea  · 

  2. Ability to park a RingCX call in a public location that can be picked up by RingCX or RingEX user

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Steven shared this idea  · 

  3. Allow Direct Number Assignment to reach the Dial By Name Directory

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Steven commented  · 

    I second this. We are switching from an on-premise phone system in our call center to RingCentral. We currently have a DID for employees to call that gives them direct access to the dial by name directory without having to navigate a IVR menu. This keeps them from calling the call center reservation number and asking to be transferred to an employee (RingEX).

    Steven supported this idea  ·