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  1. Ability to add order of priority when multiple scorecards exist

    4 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  2. RingSense Trackers and Tags being customized per department/team or user.

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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  3. Turn off call recording disclaimer for specific users

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Admin →
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  4. if scorecards can show timestamps for when the behaviors are observed.

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.  

    RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.


    Please find the attached screenshot which details the section where you can find the player in the AI scorecard.

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  5. Assign Scorecards based on Team/Individual

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.


    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US


    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

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