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  1. LeadPerfection

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Admin →
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    Highly shared this idea  · 

  2. Ability to add order of priority when multiple scorecards exist

    4 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Highly supported this idea  · 

  3. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Highly supported this idea  · 

  4. Turn off call recording disclaimer for specific users

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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  5. if scorecards can show timestamps for when the behaviors are observed.

    5 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.  

    RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.

    Please find the attached screenshot which details the section where you can find the player in the AI scorecard.

    Highly supported this idea  · 

  6. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Highly supported this idea  ·