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  1. I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.

    4 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rhiannon commented  · 

    My staff want to see their talk time in real time. It motivates them and keeps them on track

    Rhiannon supported this idea  · 

  2. Generate analytics reports showing detailed call queue report

    31 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Rhiannon supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rhiannon supported this idea  · 

  4. The ability to create a report from analytics to include total talk time instead of avg. talk.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Rhiannon supported this idea  ·