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4 results found

  1. I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.

    4 votes
    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Rhiannon commented  · 

    My staff want to see their talk time in real time. It motivates them and keeps them on track

    Rhiannon supported this idea  · 

  2. Generate analytics reports showing detailed call queue report

    24 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Rhiannon supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rhiannon supported this idea  · 

  4. The ability to create a report from analytics to include total talk time instead of avg. talk.

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Rhiannon supported this idea  ·