← RingCentral Ideas Settings and activity 2 results found Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc 644 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 103 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Chris commented · Aug 26, 2025 · Edit… · Delete… Our company needs this too. Was just asked to run a report showing when users in the customer service queue sign in and out with the queue toggle button. Nothing in performance reports shows user activity filter. Save Submitting... Chris supported this idea · Aug 26, 2025 Dial-by-name directory when extension names have teh same last name 3 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 0 comments · Phone & Messaging » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Chris supported this idea · Jul 31, 2025
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Our company needs this too. Was just asked to run a report showing when users in the customer service queue sign in and out with the queue toggle button. Nothing in performance reports shows user activity filter.