Settings and activity
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36 votes
See the Language dropdown in the Organization tab in Admin Settings.
McKenzie
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10 votesMcKenzie
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2 votes
An error occurred while saving the comment McKenzie
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12 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Thank you so much for your valuable feedback.
We've now implemented various advanced settings for Salesforce configuration.
Advanced configuration settings for Salesforce include:
- Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
- Choose priority list in case there are multiple matching records for the same phone number/email
- Choose the behavior in case no matching record is found in CRM
Please follow the instructions in the screenshot to update the relevant settings.
McKenzie
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24 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
I'm pleased to announce that this feature is now available in your account.
Head over to Admin Settings - Integrations - REX - Manage Integration
There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.
McKenzie
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9 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →McKenzie
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10 votes
This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
McKenzie
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14 votes
You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.
Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls
eg: Show me calls with disposition as disconnected.
You can find additional details in the attached screenshots
McKenzie
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13 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →McKenzie
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70 votesMcKenzie
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It is impossible to get accurate call logs if transferred and parked calls are not showing up on the log. It would also be nice if outbound calls were included in these numbers.