Settings and activity

72 results found

1. Can RingSense be filterable on disposition code?

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 31, 2025
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   Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

   Also, it would be really helpful if a RingSense reporting tab could be added to the Analytics reporting application which would allow all of the same report building functionality and so that all reporting is in one application.

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   Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

   And further filterable on Disposition Notes. Would like the ability to filter RingSense CSAT and Tracker results by Disposition Code or Disposition Notes

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2. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   40 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 31, 2025

3. Combine for RingEX and CXone reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

4. We need to be able to decline a call, then come back into the app & answer it when available

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

5. Ability to send report via email immediately.

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

6. Agent report should include digital interactions

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

7. Live call information within RC app

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

8. wrap-up

   24 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

9. Generate analytics reports showing detailed call queue report

   40 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 22, 2025

10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    661 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

11. "Wrap up" status visibility

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

12. RC University Courses assigment, and progress tracking over multiple users.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 2, 2025