Settings and activity

84 results found

1. Make Chat Disposition Required

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

2. Chat notifications in CX One

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

3. Have an Supervisor close/disposition a chat via Supervisor Dashboard

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

4. Chat send to email

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

5. More specific end call results in RingCX

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

6. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

7. INTERCEPT

   58 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

8. Historic Dashboard Widget calculations

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   1 vote

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  Aug 8, 2025

9. Aggregate Reports for Call Metrics

   6 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live on your account.

   
   

   As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.

   
   

   
   

   Jay supported this idea  ·  Jul 31, 2025

10. RingSense Transcription Delay

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

11. Export Details/Data

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    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

12. Sync RingCX and RingSense customer data

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

13. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.

    
    

    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls

    
    

    eg: Show me calls with disposition as disconnected.

    
    

    You can find additional details in the attached screenshots

    Jay supported this idea  ·  Jul 31, 2025
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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    Also, it would be really helpful if a RingSense reporting tab could be added to the Analytics reporting application which would allow all of the same report building functionality and so that all reporting is in one application.

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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    And further filterable on Disposition Notes. Would like the ability to filter RingSense CSAT and Tracker results by Disposition Code or Disposition Notes

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14. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    40 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

15. Combine for RingEX and CXone reporting

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

16. We need to be able to decline a call, then come back into the app & answer it when available

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

17. Ability to send report via email immediately.

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

18. Agent report should include digital interactions

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

19. Live call information within RC app

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

20. wrap-up

    31 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025