Settings and activity

98 results found

1. RingCX Analytics: "Today" button in filtering time in historical reports.

   7 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

2. Combined Voice and Digital Interactions Handled in RingCX Analytics

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

3. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

   14 votes

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   New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

4. Report on Custom Agent State in RingCX

   6 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

5. RingCX Report showing Agent Rank in Certain queues

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

6. dashboards data refresh time

   69 votes

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   Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

7. RingCX - Option not to count outbound queue calls within inbound reporting stats

   31 votes

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   Implemented  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

8. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Jay supported this idea  ·  Sep 17, 2025

9. Make the Knowledge Base for Agent Assist available on demand

   13 votes

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   New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

10. Allow realtime screen monitoring

    3 votes

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    0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

11. download call recordings by date range not using the URL

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    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

12. RCX Trigger a notification to admins if the call recording fails

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

13. Option to disable Call Recording for internal interactions

    17 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

14. RIngCX - Fixed amount for Agent States

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

15. Make Chat Disposition Required

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

16. Chat notifications in CX One

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

17. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

18. Chat send to email

    11 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

19. More specific end call results in RingCX

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

20. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025