Settings and activity

13 results found

1. RingSense: Modifying AI Scores

   27 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Feb 2, 2026

2. my reports

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Feb 2, 2026

3. Train Ringsense with Our Policies, SOPs & Training Materials

   19 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Feb 2, 2026

4. AI Monthly coaching insights

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Feb 2, 2026

5. Coaching Insights - Main Screen

   9 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Planned  ·  Sushant Hiray responded

   Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

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   Dyan commented  ·  Jan 9, 2026  ·  Edit…  ·  Delete…

   Great News! Thank you

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   Dyan supported this idea  ·  Nov 28, 2025

6. Requeue Shorcuts Searchable

   14 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dyan shared this idea  ·  Dec 11, 2025

7. Improve AI Transcription

   50 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Nov 28, 2025

8. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   130 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Nov 13, 2025

9. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Dyan supported this idea  ·  Nov 13, 2025

10. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Dyan supported this idea  ·  Oct 30, 2025

11. Real Time Dashboard Updates

    47 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Dyan supported this idea  ·  Oct 30, 2025

12. Survey & Feedback after calls

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Dyan supported this idea  ·  Oct 30, 2025

13. 30 and 60 Minute Lunch States

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Dyan supported this idea  ·  Oct 21, 2025