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Settings and activity

10 results found

  1. Requeue Shorcuts Searchable

    13 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Dyan shared this idea  · 

  2. Coaching Insights - Main Screen

    4 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Dyan supported this idea  · 

  3. AI Monthly coaching insights

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  4. Improve AI Transcription

    39 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Dyan supported this idea  · 

  5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    106 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Dyan supported this idea  · 

  6. Add time based variable to holiday configuration

    59 votes

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    Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Dyan supported this idea  · 

  7. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    20 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  8. Real Time Dashboard Updates

    43 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  9. Survey & Feedback after calls

    10 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Dyan supported this idea  · 

  10. 30 and 60 Minute Lunch States

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Dyan supported this idea  ·