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  1. CX Agents is on the line and another EX call comes in

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Zoran shared this idea  · 

  2. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Zoran commented  · 

    Currently, the agent roles allow EX calls to be forwarded to voicemail.
    I find this very impractical.

    The following would be the best option and is something my client is very keen to have:

    An agent is on a call via CX.
    Another call comes in via EX.
    The second call should be detected and forwarded to whatever is set up on the extension.
    It should be possible to select the forwarding destination from the extension settings. If it’s voicemail, then to voicemail.
    If it’s another queue, then to that queue.
    Voicemail alone is insufficient.

    Zoran supported this idea  · 

  3. Call controls for RingCX calls with desk phone pairing

    63 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Zoran supported this idea  · 

  4. Hotdesk in Germany

    23 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Zoran supported this idea  ·